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FAQ

Sign-up Process:

When signing up, you'll need to provide payment/card info, even for the 7-day free trial. On the payment page, there's a "Add Promotion Code" space on the left for your voucher/discount code.
When signing up, enter payment/card details for the 7-day free trial. On the payment page's top right, use "Add Code" for your voucher/discount code.
Please reach out to us at [email protected], and we'll be happy to provide direct assistance.
When you sign up, you'll need to provide your credit card details, even if you're only interested in the 7-day free trial. You have the freedom to cancel anytime during the trial or afterward. We emphasize multiple times during the sign-up that you get a 7-day free trial, followed by a monthly charge of R199.00. You can cancel during the trial or later. To avoid charges after the trial, unsubscribe before the 7 days end.
Currently soSerene is accessible only via our website, but there are plans to launch an app in the not too distant future.

Using the App / Website:

Log in on our login page, then click "Profile" at the top. Under "Workout Plan," choose "Change Plan." Opt for HIIT, Reconnect, or a 6/8 week Challenge. Confirm your training days, and you're ready to go!
To join our Challenge Support Whatsapp group please send us a request either by clicking on the 'Support' button on the bottom right of each page in your profile, or via the Contact Us page on our website, and be sure to include your mobile number.
Yes
Not right now. We currently provide pre-recorded HIIT and low impact workouts.
Simply log into your profile and update your plan in the dashboard. You can also opt to join one of our HIIT or RECONNECT Challenges, involving a series of videos across 6 - 8 weeks.

Accounts

As an annual member you will receive an email a week before your membership anniversary, alerting you that your membership is coming up for renewal. Unfortunately, we are unable to refund you if you don't cancel your membership, or notify us that you would not like to continue, prior to your anniversary date.
If you miss your chosen workout days, that workout stays on your dashboard until you hit "Play." It'll appear in your History after you've watched the video.
In order to manage/cancel your subscription you will need to login on the website and go to Profile -> Manage Subscription. You can unsubscribe there.
Feel free to reach out to us at [email protected], and we'll investigate this matter for you.
Try using the "scan card" feature if typing in the details is not successful.

User Experience:

MOVE offers a vast library of workout videos led by professional coaches plus your own on-screen training partner at your fitness level. It aims to provide users with a convenient and effective way to exercise at home or on-the-go, catering to different fitness levels and preferences.

NOURISH offers extensive nutritional content providing personalised recipes and meal plans.

CALM is a vital and helpful tool for mental health, which allows users to track their moods and emotions over time, providing meditations, as well as sleep tracking insights.

You can access the soSerene website through a web browser on your computer or mobile device.
soSerene offers a diverse range of workouts, including cardio, strength training, yoga-based movements, HIIT and more. Users can choose workouts based on their fitness level and workout preferences.
Our workouts are designed for home or travel use and usually require minimal equipment. But in some videos, you might see the use of basic gear like dumbbells or resistance bands.
Yes! Beginners can choose the Beginner HIIT stream, or opt for Move and Journey in the Reconnect streams for shorter, low-impact workouts. All of these workouts are manageable for you if you haven't exercised in a while.
Absolutely! The app showcases a diverse team of certified trainers, each with their own workout styles and expertise, catering to different fitness preferences.
Currently, soSerene provides workouts in English. However, there are future plans to include support for other languages.
This feature is not currently available for soSerene users.
Indeed, soSerene provides a free 7-day trial period. This lets you explore our features and determine if soSerene is the right fit for you.
Yes, soSerene offers social features that let you connect with friends and work out together virtually, no matter where you are located.
Yes, soSerene is compatible with various devices, including smart TVs, tablets, and streaming devices, making it accessible on larger screens for a better workout experience.
soSerene prioritizes user data privacy and security. Personal information is encrypted and managed in accordance with our privacy policy, ensuring stringent data protection measures.
soSerene CALM is specifically crafted to enhance emotional well-being. It equips users with tools, resources, and strategies to effectively manage stress, anxiety, and enhance their overall mental health.
soSerene CALM presents a variety of features like guided meditation sessions, stress-relief exercises, mood tracking, self-help articles, access to mental health professionals, and personalized coping techniques.
Yes, soSerene offers guided sessions specifically designed for beginners. These sessions provide step-by-step instructions and simple techniques to help ease into meditation and mindfulness practices.
Absolutely, soSerene CALM integrates evidence-based practices and techniques from reputable sources, ensuring its effectiveness in promoting mental well-being.
While soSerene CALM provides diverse resources and coping techniques, it's crucial to understand that it's not designed for crisis intervention. Users facing a crisis should promptly reach out to local emergency services or helplines for immediate assistance.
With soSerene CALM, users can set reminders for self-care activities, mindfulness practices, and regular mental health check-ins.
Yes, soSerene CALM includes community features that allow users to connect, share experiences, and offer support to others on similar mental wellness journeys.
Yes, soSerene is compatible with select wearable devices, enabling users to sync data and monitor mood, stress levels, and physical activity in real-time.
Yes, soSerene offers customer support to assist users with any technical issues or questions they may encounter.
Absolutely! soSerene makes a great contribution to workplace wellness initiatives, fostering a positive and supportive mental health culture among employees.
Yes, soSerene is extremely adaptable to match the distinct needs of each organization. Administrators have the ability to customize features, content, and branding to align with the company's wellness program and culture.
Employees will experience several benefits, including improved health and well-being, heightened awareness of their physical and mental health, access to expert advice and resources, increased productivity, and a positive work environment that encourages a healthy lifestyle.
Indeed, soSerene nurtures a sense of community through features like group challenges, wellness competitions, and a platform where employees can motivate and support one another in their wellness journeys.
soSerene offers comprehensive analytics and reporting features, enabling organizations to track employee engagement, participation in wellness activities, and the overall effectiveness of the program.
Yes, soSerene can be set up to provide rewards or incentives for employees who actively engage in wellness challenges and reach their health goals.
Yes, soSerene is scalable and can easily meet the requirements of larger organizations with thousands of employees, ensuring optimal performance and user experience.
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